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When things go wrong
Our dedicated page signposts the people to contact when things go wrong in your parish - from safeguarding and whistleblowing to media and housing disputes.
In 2001, the House of Bishops stated that “the Church is required by God to foster relationships of the utmost integrity, truthfulness and trustworthiness”. However, sometimes relationships in the parish become strained. There may, for example, be tension between the incumbent and a curate, between a long-established licensed lay minister (LLM) and a newly arrived clergyperson, or indeed between any two individuals in the leadership team.
Recognising that problems can sometimes arise does not undermine or debase the value of the community; it simply acknowledges our human frailty and is a first step in tackling and reducing problems, no matter how rare they are. Acknowledging that the assistant curates in training and their training incumbents are developing new relationships in the context of learning, we have developed a document that may help when things go wrong in the training context.
Before using the formal stages of the grievance and disciplinary procedures as described below, please use all informal stages to resolve conflict and address any misunderstanding that arises. To facilitate this, the diocese has trained mediators available to help in such circumstances.
Mediation is a structured approach of face-to-face dialogue to enable people to address their conflicts with each other in a safe environment with an experienced third party - the mediator(s) - present. In the Diocese of Oxford, we follow the Bridge Builders model, where two mediators are involved.
For more information on this model, please visit the Bridge Builders website. It is voluntary - people only take part if they want to, and to be successful, participants must want it to work. Some costs will be incurred, which, depending on the circumstances, may be borne by the individuals, the parish or the diocese.
I have a complaint about a member of the clergy - what can I do?
We expect a high standard of integrity and service from all our clergy. Mostly that standard is met, but occasionally individual clergy fall short of what is expected of them. When this happens, there are two different ways you can respond (informal and formal), as summarised below:
- When an incident occurs, you are encouraged to share your disappointment with the clergy person concerned and do your best to resolve the problem together or speak to the vicar;
- If, however, your complaint is about the vicar or the situation remains unresolved, please have a word with your local area dean or lay chair (use the staff list if you are unsure who this is);
- The area dean or lay chair will speak to the member of clergy so that the matter can be dealt with and sorted out informally. This can be done in a variety of ways, including the possibility of having a facilitated discussion with the assistance of a trained mediator;
- At the end of this process, the area dean or the lay chair will ask you whether your complaint has been resolved.
If the informal stages above have been explored but the complaint remains unresolved, the area dean or lay chair will notify the archdeacon, who will reach a decision about how to take your complaint forward. This may include the possibility of the behaviour of the clergy person amounting to ‘misconduct’.
If this is the case, the provisions of the clergy discipline measure (CDM) will need to be met. The CDM provides a procedure for handling such complaints of misconduct. Please visit the Church of England website for detailed information about the CDM process, including:
- Grounds for a formal complaint under CDM;
- Who can complain?
- How to make a formal complaint using forms and information available;
- The time limits for the procedure;
- What happens next?
The Bishop of Oxford has pastoral responsibility for the Diocese of Oxford. He shares that responsibility with three other bishops: the Bishop of Buckingham, the Bishop of Dorchester and the Bishop of Reading.
Unfortunately, there are times when, in this context, someone might feel that they have not been treated in an appropriate way, or that a clergyperson has done something which they should not have done, or has not done something which they should have done. The Oxford Complaints Procedure set out here explains how you can raise your concerns or complaints with the clergyperson’s Area Bishop so that a resolution can be found.
This procedure is an opportunity for complaints relating to clergy to be raised in writing and then to be independently and fairly assessed. It also provides an opportunity for clergy to respond to those complaints, and should be used where informal methods are not appropriate. The bishops have agreed to adopt this procedure in accordance with the Code of Practice issued under the Clergy Discipline Measure affecting all clergy, as a constructive way of enabling complaints to be heard and responded to in the hope of a resolution between those involved. It is recognised that this procedure might be difficult for both the person raising the complaint and the clergyperson concerned and might well affect other people too. It is right that all involved should feel that complaints are handled fairly, transparently and as quickly as practicable, and that appropriate support is provided wherever possible.
The Diocese of Oxford adheres to the guidelines for publicising notices of penalties and proceedings as laid out in the guidelines published by the Clergy Discipline Commission.
- The Church of England website lists written determinations of disciplinary tribunals, hearing complaints brought under the clergy discipline measure together with any decisions on penalty;
- The Diocese of Oxford website lists penalties imposed by the Bishop in cases where there has been no Tribunal if the penalty is determined to require publication;
- In accordance with guidance issued by the Clergy Discipline Commission, under section 3(3)(b) of the clergy discipline measure and paragraph 263 of the code of practice, a register of penalties imposed by the bishop in cases where there has been no tribunal is kept by the diocesan registrar. This can be accessed upon application by emailing firstname.lastname@example.org.
Further support and advice about complaints and whistleblowing can be found in the safeguarding section of this site. However, if you need support at any stage of a complaint process, telephone 01865 208 200 and ask to speak to a member of the HR team. Please be assured that your complaint will be taken seriously and that we will keep you informed about what is happening.
Equality, Diversity & Inclusion (EDI)
The diocese believes that the church is the community of God’s people and recognises that all people are of equal importance in the eyes of God. We are committed to the principles and practices of equality – fairly and consistently treating each person according to their diverse needs and valuing our differences. Our aim is for everyone to feel that they belong and are valued for who they are and what they contribute. We will not discriminate or treat any individual less favourably on the grounds of sex, gender reassignment, race, disability, age, sexual orientation, religion or belief, marriage and civil partnership and pregnancy and maternity. All allegations/complaints of discrimination in accordance with the Equality Act 2010 will be challenged, treated in confidence and investigated in accordance with the appropriate procedure. (Grievance Procedure or the Dignity and Respect in Ministry and at Work Policy and Procedure).
The Equality, Diversity & Inclusion Policy explains how we as a diocese intend to address unlawful discrimination and the standards expected, whilst setting out our legal obligations and commitments, within the framework of the Church of England. It also details the procedure to be followed for those who feel that they have been subjected to discrimination under this policy.
Dignity & respect in ministry and at work
Formal procedures exist in the Church for dealing with grievances and complaints about behaviours. Harassment, bullying and discrimination, however rare, will not be tolerated in the diocese. All complaints of such behaviour will be taken seriously and thoroughly investigated.
The Dignity and Respect in MInistry and at Work Policy explains the standards expected and details the procedures to be followed for those who feel that they have been subjected to bullying or harassment or discrimination. Download our summary leaflet to find out the next practical steps you can take to resolve such issues. Alternatively, download the full Dignity & Respect in Ministry and at Work Policy and Procedure.
Officeholders have the right to seek redress if they have concerns that cannot be resolved during the normal course of their duties. Those in common tenure appointments have this right formally recognised in the Ecclesiastical Offices (Terms of Service) Measure 2009. The objective of the grievance procedure, as detailed in the grievance code of practice issued by the Archbishops’ Council, is to deal with such complaints promptly, fairly and consistently, with a focus on informal resolution, such as mediation and conciliation, wherever possible.
However, there may be situations where a formal grievance is necessary. This grievance procedure is available to all officeholders under common tenure and is intended to provide a means of addressing grievances relating to the exercise of the office held. Please note that in the case of bullying and/or harassment, the diocesan dignity at work policy and procedure will be initially used to set out the informal steps you may want to take before making a formal complaint under this procedure.
- All grievances will be taken seriously and responded to fairly and quickly;
- Grievances will be dealt with informally wherever possible;
- Awareness of confidentiality at all times;
- The focus will be on issues, not personalities;
- Account will be taken of the legitimate interests of all concerned;
- Officeholders will have the right of representation by a colleague or trade union representative at any meeting;
- Grievances may be pursued without fear of sanction.
- The interpretation and application of terms and conditions of service;
- Ministerial development reviews;
- Continuing ministerial development;
- In the case of training posts, provision of suitable training and experience or the result of an assessment at the end of the training.
- Informal stage – wherever possible attempts should be made to address the person or body responsible for the matter directly and attempt to resolve the grievance informally, including the possibility of mediation.
- Formal stage – if the grievance has not been resolved informally within a reasonable time period or it is not appropriate to proceed down this route, the officeholder may choose to proceed to the formal stage, which is comprised of:
- Stage one – the grievance needs to be set out in writing, describing what attempts have been made to resolve the matter informally and what the desired remedy is;
- Stage two – the person handling the grievance will investigate the matter and then hold a meeting to discuss the issues. This will be followed by a letter detailing the decisions made regarding appropriate resolution;
- Stage three – if the matter is not resolved satisfactorily, the officeholder may appeal in writing. They will then be invited to attend a meeting to discuss the issues. The decision of the appeal body will be given in writing. There is no further right of appeal.
The Diocese of Oxford will adhere to the code of practice issued by the Archbishops’ Council at all times. Full information on the procedure and guidelines are available below:
Clergy, other than those in common tenure appointments, may refer to A Grievance Procedure for Licensed Ministers, produced by the national church when they have concerns that cannot be resolved informally.
The Clergy Discipline Measure (CDM) 2003 (which came into effect in 2006) applies to all clergy officeholders and provides a structure for dealing efficiently and fairly with formal complaints of misconduct against any member of the clergy. All admitted to holy orders in the Church of England are covered by the measure, whether in licensed ministry.
A disciplinary process can only be started by a formal written complaint of misconduct being made to the bishop. There are four grounds on which misconduct may be alleged, namely acting in breach of ecclesiastical law, failing to do something which should have been done under ecclesiastical law, neglecting to perform or being inefficient in performing the duties of office or engaging in conduct that is unbecoming or inappropriate to the office and work of the clergy.
- The complainant must produce written evidence in support of the complaint and verify the complaint by a statement of truth;
- The complaint and evidence in support are referred by the bishop to the diocesan registrar for advice;
- Having received the registrar’s advice, the bishop may decide that the complaint should be dismissed, in which case it will proceed no further under the measure;
- If, on the other hand, the bishop considers that the complainant has a proper interest in complaining and that the complaint deserves further consideration, he will invite the priest or deacon about whom the complaint is made to send a written answer verified by a statement of truth, together with evidence in support;
- The bishop will then decide which of five possible courses of action available to him under the measure is the appropriate one to pursue. He can:
- a) Take no further action;
- b) Record the complaint conditionally for a period of up to five years, such that if another complaint is made within that time and is dealt with under paragraphs c, d or e below, the two complaints may then be dealt with together;
- c) Refer the complaint to a conciliator in an attempt to obtain agreement between the complainant and the respondent as to how the complaint should be resolved;
- d) Impose a disciplinary penalty (but only with the consent of the respondent);
- e) Require the complaint to be formally investigated by the designated officer, a barrister employed in the Church of England Legal Office.
Full details on the Disciplinary Measure, including the process, can be found here. Clergy who are the subject of disciplinary proceedings under the CDM are eligible to apply for financial assistance towards their legal costs from the Legal Aid Fund established under the Church of England (Legal Aid) Measure 1994. Ecclesiastical also offer some legal protection insurance for clergy facing a disciplinary investigation.
This scheme is renewed annually and covers the formal stages which may never be reached. A Trade Union may also be able to assist at the earlier stages of the process. The recognised trade union for officeholders is Unite.
The capability procedure is a right and responsibility associated with common tenure. However, with mutual consent, the diocese may permit its use more widely. The capability procedure code of practice is primarily designed to support the office holder in achieving the required standards of performance where it has fallen below the required standard. It is designed to be supportive and developmental. Any concern will be treated seriously, but it will first be examined to see if there are any grounds for the concern. Most concerns should be resolved informally.
Formal action under the code of practice should only be implemented when all other avenues of help and support have been exhausted. The Diocese of Oxford will always adhere to the code of practice issued by the Archbishops’ Council. Full information on the procedure and guidelines are available:
Relationship between MDR & capability procedure
While the MDR and the capability procedure are two separate and self-contained procedures as described above, it is also true that they need to be consistent. The capability procedure aims to develop and improve the performance of the individual concerned, a shared goal with MDR. However, the MDR must not be used as a substitute for the capability procedure or its informal stages.
If there is an issue of capability, this will be dealt with using the initial stages of the capability procedure. It will be made clear to the officeholder that their performance is not of an acceptable standard and that the formal procedure will be activated unless their performance improves. That said, it would be open to question whether the capability procedure had been properly followed if the written record of the MDR did not provide evidence that issues about performance and the need to improve had been raised with the officeholder.
Respondent in employment tribunal proceedings
It is hoped that any dispute or grievance will be resolved internally before an officeholder makes an application to an employment tribunal. If an issue cannot be resolved any other way, information on how to make a claim and how the process works can be obtained here.
The body to be treated for the purposes of the Ecclesiastical Offices (Terms of Service) Regulations 2009 as the respondent in any proceedings brought before an employment tribunal will be detailed clearly in the office holder’s statement of particulars.
Guidelines for professional conduct & safeguarding
The guidelines for the professional conduct of the clergy are provided as a source of counsel, advice and comfort, whose primary aims are:
- to encourage the clergy – deacons, priests and bishops – to aspire to the highest possible standards of conduct throughout a lifetime of ministry;
- to identify certain basic minimum standards of behaviour;
- to seek to ensure the welfare and the protection of individuals and groups with whom the clergy work, and of the clergy and their families;
- to provide safe and effective boundaries for clerical ministry;
- to encourage personal and corporate ministerial development.
Further information can be obtained from the Diocese of Oxford safeguarding pages and the Church of England’s website.
The Church of England is committed to making the Church a safe place for children and young people, and to nurturing their growth and development. It takes this issue extremely seriously and continues to seek to enhance all procedures through the House of Bishops' commitment to diocesan and national guidelines for safeguarding children and adults and improving the care for survivors of abuse.
The Diocese of Oxford accepts the House of Bishops' policy on child protection and has taken steps to implement good practice locally. For full details on the safeguarding policy and procedure in the Diocese of Oxford, who is who and how to go about reporting abuse, please visit the safeguarding pages.
If you yourself find in a safeguarding case, there is a diocesan pastoral care and support protocol in place. This is in line with the Church of England practice guidance: Responding to, assessing and managing safeguarding concerns or allegations against church officers.
If you are not satisfied with the service you have received as a result of the diocese handling a safeguarding concern or allegation, you should follow the Safeguarding Complaints Policy and Procedure and/or refer to the When Things Go Wrong leaflet summarising the process.
For further information, please refer to the sources for support section (pages 16 to 22) within the Flourishing in Ministry booklet. Alternatively, we would encourage you to go to your parish development adviser (PDA) or archdeacon.