When things go wrong

When things go wrong, as they sometimes will, it can be hard to know what to do. This page contains a list of links to resources and people who can help.

Safeguarding

• If you have information about a safeguarding situation where a child or adult is in immediate danger, or requires immediate medical attention, call emergency services on 999.
• During office hours, and if there is no immediate danger, call 01865 208 295 or email safeguardingreferrals@oxford.anglican.org for urgent safeguarding concerns
  (Mon-Thurs 9am-5pm and Fri 9am-4.30pm).
• Outside of operational hours, please call our partners Thirtyone:eight on +44 (0) 303 003 1111 for confidential advice, guidance and support.

Media enquiries or social media disputes

Colleagues from our communications department are on hand from 7am to 10pm daily to provide advice and support.

• Out of hours, please call Steven Buckley, Director of Communications: 07824 906 839

• Office hours, please call Maddy Hayden, Communications Officer: 07880 716 761

Abuse, harassment and bullying

• Our pool of authorised listeners are available to hear any bullying and harassment concerns.

LGBTI+ chaplaincy service

• Listening, support & prayerful affirmation for LGBTI+ people and their loved ones.

Diocesan-owned property

• Out of hours emergency contact details

Whistleblowing/complaint against a church officer or staff member

• The diocese has separate complaints procedures and whistleblowing policies for clergy and employees, as well as a separate safeguarding complaints policy and procedure. Find out more.

Complaint about a member of clergy

• What to do if you feel a clergy person has fallen short of what is expected of them 

Legal advice

• The diocesan registry provides legal advice on a variety of matters relating to parish officers (such as clergy, churchwardens, PCCs, lay chairs), diocesan officers and bodies (such as bishops, archdeacons, boards, councils and committees) and members of the public (in relation to marriage, baptism, confirmation and burial).