Complaints and Whistleblowing

Abstract image person with megaphoneOrganisations are expected to have a complaints procedure and whistleblowing policy in place. This page explains the diocesan procedures and policies for the Oxford Diocesan Board of Finance (ODBF) and the Oxford Diocesan Board of Education (ODBE). Additionally, our parishes as separate legal entities must have their own policies and procedures to address concerns about the conduct of their employees and volunteers.

While the complaints procedure addresses issues of a general nature, the whistleblowing policy should be used to allow a disclosure of information that anyone genuinely and reasonably believes is in the public interest to bypass formal structures and to share their concern with an appropriate person without fear of reprisal.


The Diocese of Oxford has policies and procedures to help you raise concerns. This is dependent upon who your concerns are about:

When the concerns are of a safeguarding nature specific procedures cover this. Suppose you are not satisfied with the service you have received as a result of the diocese handling a safeguarding concern or allegation. In that case, you should follow the Safeguarding Complaints Policy and Procedure and/or refer to the When Things Go Wrong leaflet summarising the process.


Whistleblowing is the name given to the act of the disclosure of information to the diocese or the relevant authority by an individual who knows, or suspects, that another individual or a group of individuals within the diocese is responsible for or has taken part in some wrongdoing.

Certain disclosures are prescribed by law as ‘qualifying disclosures. A ‘qualifying disclosure’ means a disclosure of information that the person genuinely and reasonably believes is in the public interest and shows that the diocese has committed a ‘relevant failure’ in any of the areas mentioned above. Those who raise issues under the whistleblowing provision must have a genuine and reasonable belief that it is in the public interest and shows that the organisation has committed a “relevant failure” by:

  • committing a criminal offence;
  • failing to comply with a legal obligation;
  • a miscarriage of justice;
  • endangering the health and safety of an individual;
  • environmental damage, or;
  • concealing any information relating to the above.

Please refer to the diocesan Whistleblowing Policy and Procedure. However, if we conclude that a whistleblower has made false allegations maliciously or with a view to personal gain, the whistleblower may be subject to disciplinary action.

If an investigation is required, confidentiality will be maintained to the extent that this is appropriate and practical in the circumstances. The person raising complaints or concerns will be informed of the outcome subject to the normal rules on confidentiality of personal information.

If, however, your concerns are regarding an employee of ODBF or ODBE please find the respective whistleblowing policies below:

Page last updated: Thursday 20th July 2023 1:50 PM
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